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Privacy Notice

Last updated: 9 November 2026

 

This notice explains how The Unique Story collects and uses your personal data when you visit theuniquestory.in, fill in our forms, or contact us by phone, WhatsApp or email.

 

1. Who we are

The Unique Story is a brand of SA Consultant, 380, 2nd floor, 6th Cross, 80 Feet Rd, RMV 2nd Stage, Bengaluru 560094, India (“we”, “us”). We decide how and why your personal data is used, so we are the Data Fiduciary under the Digital Personal Data Protection Act 2023.

 

2. What we collect

  • Details you give us: name, mobile number, email, city or area, property type, budget, floor plans or photos you upload, and anything you write in a message.

  • Details from calls, WhatsApp and email when you contact us.

  • Basic technical data from your visit, such as browser type, pages visited and approximate location, collected through cookies and similar tools (see section 8).

We do not ask for, and you should not send us, bank details, card numbers, Aadhaar or other identity numbers through the website or WhatsApp.

 

3. Why we use it

  • To respond to your enquiry and arrange a consultation or studio visit.

  • To send you up to three follow-up emails about your enquiry. You can stop them at any time by replying STOP.

  • To prepare a design proposal, quotation or bill of quantities.

  • If you become a client: to design, plan and deliver your project, and to coordinate with the vendors and site teams who work on it.

  • To keep accounting, tax and contract records that the law requires.

  • To send updates about our work, only if you separately agree to receive them.

We use your data on the basis of the consent you give on our form, and for uses the law allows without consent, such as meeting legal obligations.

 

4. Who we share it with

We do not sell your personal data. We share only what is needed with:

  • Service providers who host or run our tools: Wix (website and forms), Microsoft 365 (email), WhatsApp Business (messaging), and analytics providers where we use them.

  • Vendors, contractors and consultants working on your project, if you become a client.

  • Our professional advisers, such as accountants and lawyers.

  • Government authorities or courts, when the law requires it.

Some providers store data on servers outside India. Where this happens, we transfer data only as Indian law permits.

 

5. How long we keep it

  • Enquiries that do not become projects: up to 12 months from your last contact, then deleted.

  • Client records: for as long as needed to complete the project and its after-service, and then as long as Indian tax and contract laws require.

 

6. How we protect it

We use reasonable security safeguards to protect your data, including access limited to the team members who need it. No method of transfer or storage is completely secure, so we cannot promise absolute security. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

 

7. Your rights

You can ask us to:

  • give you a summary of the personal data we hold about you and how we use it;

  • correct, complete or update it;

  • delete it, unless the law requires us to keep it;

  • stop using it, by withdrawing your consent at any time; this does not affect anything done before you withdraw;

  • name another person to exercise these rights for you if you die or become unable to do so.

Write to contactus@theuniquestory.in. We will reply within 30 days.

 

8. Cookies and similar tools

Our website uses cookies needed for it to work. Analytics and advertising cookies (such as Google Analytics) are used only if you accept them in our cookie banner, which is provided by Usercentrics through Wix. They help us understand visits and measure our ads. We do not send your name, phone number or email to these tools. You can change your choice by clearing cookies in your browser, which shows the banner again, or block cookies in your browser settings.

 

9. Children

Our website and services are for adults. We do not knowingly collect personal data of anyone under 18. If you believe a child has sent us data, write to us and we will delete it.

 

10. Photos of homes

We publish photos of clients’ homes only with their written consent, and never with names or flat numbers unless the client agrees. To ask us to remove a photo of your home, write to us at the address below.

 

11. Grievances

If you have a concern about how we handle your data, contact our Grievance Officer:

Amit Agrawal, Head of Operations, The Unique Story (SA Consultant)

Email: contactus@theuniquestory.in · Phone: +91 88849 08111

If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

 

12. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.

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